FAQs

When will my order be shipped?

Due to complications regarding the COVID-19 virus orders may take 1-2 weeks to process and ship.

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

Dream Team Enterprises WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes. 
If your package is “return to sender” we will reship the item to updated address. However, the customer is responsible for shipping invoice for the second delivery attempt.

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun, and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

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Exchanges/Refunds

ALL SALES ARE FINAL